Frequently asked questions
Welcome to our frequently asked questions page! Whether you are a brand new customer exploring what we have to offer or you are a returning customer with specific needs we know that questions can arise about our products and services. For those common enquiries, this FAQ page is your go-to resource for finding clear, concise answers and can help you tackle your signage project with ease and confidence.
As a leading UK signage company, we specialise in creating custom signs that cater to a wide range of industries, from retail and corporate to healthcare and hospitality. Whether you’re looking for indoor signs, outdoor displays, vehicle wraps and signs, or specialised banners, we’ve got you covered. Our team of experts have years of combined experience in the signage industry and can help your product placement or bespoke message stand out. From concept to installation we ensure your signage is not only visually stunning but also effective in communication to target audiences..
If you can’t find your question here don’t worry! Our friendly and knowledgeable support team is just a quick call or email away. We’re always ready to assist you with any additional information you might need, whether it’s about a specific product or service we offer, or a unique request.
Thank you for choosing Enigma Signs for your signage needs. We’re excited to work with you and help your business stand out from the crowd with high quality signage.
Absolutely! The best thing to do is give our friendly, experienced team a call and they’ll be happy to talk through your requirements. They can direct you to examples and images on our website and show you similar projects we’ve worked on to help with your enquiry. We can send out samples too if required.
We have a number of easy options:.
● We can send you an invoice with a link to pay online
● By BACs: HSBC Bank Account Number: 41798162 Sort Code: 40-42-30
● By card over the telephone: 01704 545644 (Mon-Fri 9am – 5pm)
Yes, of course. After you’ve placed and paid for your first order, if you’d like a credit account please complete this Credit Application Form and our accounts team will set you up with 30-day payment terms.
We certainly can. We can design a new logo, branding for stickers or bespoke package, your advertising materials, and designs for all types of signage.
So that we can print directly from your artwork, we accept the following file types:
● high resolution pdf file
● .eps file (ideally with all text to outlines)
● .psd file (ideally with all text to outlines)
If you’re not sure which file type to send, just give us a call and we can help.
Some email providers prohibit the sending of files over a certain size, therefore the best way to send us any large files such as photos, images or digital artwork is via our wetransferlink link.
Yes, we can. If you know the Pantone or CMYK reference, then we can colour match from this. If you don’t know the exact colour reference that’s also fine – in this case we can print several colour swatch samples for you to choose from. Please be aware that ink colours can vary when printed onto different medias, for example. the same blue colour may look slightly darker when printed onto a flag material compared to when printed onto a ridged sign.
Absolutely! We use DX for the majority of our clients’ deliveries. All of our manufacturing takes places from our Southport premises and orders are dispatched daily across the UK and worldwide. Standard delivery is next day between 8am and 6pm, however we can also offer pre-noon/pre-10am or Saturday delivery options. Full tracking information can be provided upon request.
Yes of course. We have a team of fully qualified signage fitters who can install your new signage at a convenient date / time to suit your business. For more information on our installation services please visit our About Us page.
As all of our products are bespoke and made to order, we have a minimum order charge of £35+VAT. This covers any set up and machinery costs when printing or manufacturing single items.
We pride ourselves on our quality and as such all of our products have a minimum guarantee of 12 months with a no quibble returns policy in the unlikely event that our work falls below standard. If you’d like further information on warranties for specific products please get in touch with our Sales Team.